India Post has launched a new Interactive Voice Response (IVR) service for the convenience of its millions of customers. Postal account holders can use the new IVR service to perform a variety of services on their accounts.
Through this service, customers can use this service to get information about interest earned on investment, blocking ATM cards, issuing new cards, and PPF.
The Post Office Department recently unveiled its new “Interactive Voice Response (IVR)” service for Post Office Savings Bank (POSB) account holders. The new facility is available through your mobile phones. According to the circular, customers with small savings schemes such as PPF, NSC and others can also avail the IVR facility by simply dialing India Post’s toll-free number which is 18002666868.
The SVI offers several possibilities to holders of a postal savings account.
- If a customer wants information in the “Hindi” language, just press 1.
- To find the account balance for all plans, press 5, followed by dialing the account number, followed by a pound sign (#).
- To block an ATM card, press 6, then enter the card number, then the account number and 3 after the customer identification number.
The basket of small savings schemes comprises 12 instruments, including National Savings Certificate (NSC), Public Provident Fund (PPF), Kisan Vikas Patra (KVP) and Sukanya Samridihi Scheme. The government resets the interest rate at the beginning of each quarter.
The government kept interest rates for small savings plans unchanged for the January-March period.
For the current quarter, investors will continue to acquire a stake of 7.1% in the Public Provident Fund (PPF), 7.4% in the Old People’s Savings Scheme (SCSS), 6.8% in National Savings Certificate (NSC) and 7.6% in Sukanya Samriddhi Yojana. (ESS)
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